Amazon's AWS, the largest cloud computing company globally, is urging the public sector to embrace artificial intelligence (AI). As competition with Microsoft and Google intensifies, AWS believes AI can significantly improve public services such as health, security, and nonprofit work.
Convincing governments and nonprofits to adopt AI is more challenging than persuading private companies. To help, AWS has launched a $50 million, two-year fund to let public sector organizations test AI ideas.
The public sector is already a crucial market for cloud computing. AWS supports 7,500 government agencies, 14,000 academic institutions, and 85,000 nonprofits in 215 countries. The new initiative will offer these groups cloud computing credits, training, and technical support for AI projects.
Dave Levy, AWS's vice president for the global public sector, said there are many promising AI ideas and use cases, but implementing them requires support. He emphasized this ahead of an AWS summit in Washington aimed at the public sector.
As Microsoft and Google also aim to attract public sector clients, the competition heats up. Generative AI, like the technology behind ChatGPT, can create high-quality content from large data sets, which the public sector has in abundance.
AWS's Bedrock platform offers clients access to various AI models, such as Anthropic's Claude, for custom AI tools and applications. Levy believes AI's benefits will outweigh the challenges, citing examples like Boston's Dana-Farber Cancer Institute using AI to interpret lab results and Britain's Swindon Borough Council using AI to simplify leasing agreements.
Currently, generative AI depends on cloud computing. The industry bets that as public agencies see AI's potential, it will drive growth and cloud adoption.
AWS's initiative aims to make it easier for public organizations to experiment with AI, addressing concerns about the technology's unpredictability. Although AI is expected to revolutionize computing, it has had its share of issues, which can make government clients cautious.
Ryan Cox from Synechron highlights that AI can streamline tasks, improve services, and save costs in the public sector. However, challenges include data privacy, ethical issues, integrating with existing systems, and maintaining public trust. The high long-term costs of AI, due to its large-scale computing needs, are also a concern.
AWS differentiates itself by prioritizing security and ensuring AI readiness for deployment.
Google is revolutionizing its suite of products with the rollout of its AI model, Gemini. Initially available in Gmail and Google Messages, this AI tool can help users with tasks such as composing emails, summarizing long threads, and setting reminders for important meetings. The Gemini 1.5 Pro AI model will soon be integrated into other Google products like Google Docs, Google Sheets, Google Slides, and Drive.
Here are five smart ways to use Google Gemini in Gmail:
With Google Gemini, you can easily summarize lengthy email threads or data-heavy messages. To do this, simply open the email thread, find the Gemini icon on the sidebar (for desktop) or tap the three-dot menu (for mobile), and select the “Summarize” option. The AI will analyze the conversation, extract key points, and present a concise summary. This feature is invaluable for quickly catching up on long discussions or understanding the context of an email before diving in.
Gemini can also assist with crafting smart replies to emails. Open the email you need to respond to, click on the “Reply” button, and look for the Gemini icon or prompt within the compose window. The AI will analyze the email, identify its purpose, and draft a suitable response. You’ll be provided with a few reply options to choose from, saving time and ensuring that your response is accurate and relevant.
Gemini is designed to anticipate your next steps. If an email mentions a meeting or event, Gemini might suggest setting a reminder. Similarly, if a document or spreadsheet is discussed, Gemini could prompt you to attach the relevant file from your Drive. These proactive suggestions can help you stay organized and efficient.
Need to find critical information from an email exchange? Gemini makes it easy without requiring specific subject lines. Access your inbox, activate Gemini, and ask a natural language question like, "What was the deadline Divya mentioned about the marketing campaign?" The AI will search through your Gmail history and Google Drive (if enabled) to find the relevant information.
If you receive an introduction email, you can ask Gemini to gather publicly available information about the person or company. This will provide valuable context for a personalized follow-up. Additionally, you can ask Gemini to create graphs or bar charts to summarize data mentioned in an email, enhancing your understanding and presentation of the information.
These features are available to Google Workspace customers with a Gemini Business or Enterprise add-on, a Gemini Education or Education Premium add-on, or Google One AI Premium subscribers.
Gemini is also being integrated into Google Messages for Android users, starting with many users in India. Users must consent to provide access to their chats for training and review purposes, although these chats will be de-linked from their Google accounts.
The Gemini chatbot is available on smartphones including Pixel 6 or later, Pixel Fold, Samsung Galaxy S22 or later, and Samsung Galaxy Z Flip or Z Fold. Devices eligible for this upgrade must have at least 6GB of RAM.
With these enhancements, Google Gemini is set to transform the way we manage emails and messages, making communication smarter and more efficient.
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